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We ship paid packages and COD orders the next business day. The delivery date depends on the carrier you choose. In most cases, your new Vuchka will be delivered within 2 to 4 working days.
Vuch has its brick-and-mortar stores in Prague and Bratislava. You can buy the goods in the store without ordering and you can take your dream piece right away. We would love to see you there!
Opening hours:
Praha: Mo-Su 10-20h
Bratislava: Mo-Su: 10-21h
Set a watchdog at your selected favourite. When we restock it, you will receive an availability message in your email.
Discount codes and gift vouchers cannot be combined. You can only redeem one of the options for each order.
On the e-shop:
You have 30 days to return undamaged and unused goods from the e-shop in their original packaging. Click through to the Returns and Returns page for more information.
We are very sorry to hear that your item has been damaged. Go to the Returns and Claims page to find out how you can claim your Vuchka.
We have 30 days to process a claim for damaged goods, but we try to be as quick as possible. We usually resolve claims within a week of the package arriving to us. We will let you know about the settlement by email.
We try to process the return as soon as possible after the package is received by us. Once the payment has been sent, the amount is credited to your account within three working days at the latest.
Yes! There is a great advantage in insuring your parcel. If your package is lost or damaged, you avoid a lengthy procedure.
If your parcel is lost, we will resolve the matter with the carrier ourselves. If the ordered goods are damaged, we send a return label or a courier directly to your address.
In both cases, we will send you a new item immediately after contacting our customer support and you do not have to worry about anything else. If the goods are no longer in stock, we will let you know and we will resolve the situation together.
